My experienece was very bad

I paid 50% advance money for the job at my rental home and was to pay balance after the job was done. The job completed at 6:30 PM and their office was closed. The worker who had come to do the work insisted on payment since that is what he was being told by Bob Connelly (plumbing specialist). I gave the credit card information on the phone (reluctantly). Without my authorization, they charged me more money than what I supposed to pay. I filed a complaint with my credit card company. Abacus plumbing has now agreed to refund the over charge. Will not be using this company again.
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ID
#1570307 Review #1570307 is a subjective opinion of poster.
Location
League City, Texas
New Reviewer

Abacus Plumbing Ltd or Abacus Plumbing and Heating Calgary Untrustworthy

Called these guys and spoke to Rob Bridger, after another "plumber" from another company came and installed our water softener too close to our breaker circuit box (fire hazard/against code) and the softener also flooded our basement floor. Rob was very nice at the time and offered to come fix the problems for us right away (after hours for an extra emerg fee). Since we had lost a lot of money already, we instead made an apt for a week later (for him to come tonight). He knew we had been ripped off by the last guy, suffered damage to our basement from the flooding, and had been overcharged. He was supposed to show up at 6 pm. We waited until 6:30, then called to confirm he was still coming. Left messages on both numbers (including his voice mail) and he was a no show and never called us back. This is a company with "24 hour" service - so the message has been received. Don't know why he was a no show, don't care. Any company that is a no show and a no callback after knowing we'd already been ripped off and were looking for a trustwothy company, isn't one I would recommend anyone calling or hiring! If you can't trust these jokers to even show up or return your calls from a 24 hour "emerg line" then that already says they are an untrustworthy company. God forbid you do have an emerg after they have done work for you and you try getting a hold of them. I also happened to find this other complaint about them tonight on another website ( http://www.topix.com/forum/ca/calgary-ab/T454KV246IM3GH03P) so I would seriously recommend you have a look at that also and then look for someone else for your needs - NOT Abacus Plumbing Ltd (or their other name for the same company in Calgary) which is Abacus Plumbing and Heating.
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4 comments
#836897

I would not recommend Abacus Plumbing. Their service is not reliable.

I called and scheduled an appointment for a gas line issue several days prior to the appointment. I was told a tech would arrive between 8-12 on Monday. They did not. When I called Abacus Plumbing to inquire where the tech was, I was then told my appointment had been bumped for a couple of other jobs!

I was placed on hold for extended periods of time and then the call was dropped by them.

I am furious to say the least! I will not be doing business with this company in the future.

#784784

Rob suffers from MS, could be extenuating circumstances,

I've had Rob from Abacus do a few jobs for me including an

emergency call and I was really pleased with the work, not

sure why your experience was poor.

#651548

Thanks for posting all of this guys! I really like all of the info its short sweet and simple.

Im moving and was looking for plumbing in calgary so that i could finish up my house. What would you guys recommend when looking for a plumber?

#651524

So you wouldn't use these guys again for any plumbing and heating, correct? I just want to make sure that if I do end up moving down from Calgary, that I don't fall into any traps.

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ID
#200639 Review #200639 is a subjective opinion of poster.
Location
Calgary, Alberta

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