My experienece was very bad
I paid 50% advance money for the job at my rental home and was to pay balance after the job was done. The job completed at 6:30 PM and their office was closed. The worker who had come to do the work insisted on payment since that is what he was being told by Bob Connelly (plumbing specialist). I gave the credit card information on the phone (reluctantly). Without my authorization, they charged me more money than what I supposed to pay. I filed a complaint with my credit card company. Abacus plumbing has now agreed to refund the over charge. Will not be using this company again.
League City, Texas
Abacus Plumbing Ltd or Abacus Plumbing and Heating Calgary Untrustworthy
Called these guys and spoke to Rob Bridger, after another "plumber" from another company came and installed our water softener too close to our breaker circuit box (fire hazard/against code) and the softener also flooded our basement floor. Rob was very nice at the time and offered to come fix the problems for us right away (after hours for an extra emerg fee). Since we had lost a lot of money already, we instead made an apt for a week later (for him to come tonight). He knew we had been ripped off by the last guy, suffered damage to our basement from the flooding, and had been overcharged. He was supposed to show up at 6 pm. We waited until 6:30, then called to confirm he was still coming. Left messages on both numbers (including his voice mail) and he was a no show and never called us back. This is a company with "24 hour" service - so the message has been received. Don't know why he was a no show, don't care. Any company that is a no show and a no callback after knowing we'd already been ripped off and were looking for a trustwothy company, isn't one I would recommend anyone calling or hiring! If you can't trust these jokers to even show up or return your calls from a 24 hour "emerg line" then that already says they are an untrustworthy company. God forbid you do have an emerg after they have done work for you and you try getting a hold of them. I also happened to find this other complaint about them tonight on another website ( http://www.topix.com/forum/ca/calgary-ab/T454KV246IM3GH03P) so I would seriously recommend you have a look at that also and then look for someone else for your needs - NOT Abacus Plumbing Ltd (or their other name for the same company in Calgary) which is Abacus Plumbing and Heating.
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